Returns & Exchanges

Easy Exchange. No Hassle.

Not happy with your order? We'll sort it.

Exchange any full-price item within 30 days of delivery — no lengthy process, no back and forth.

How to start an exchange
📱 Message us on WhatsApp with your order number, and our team will arrange the rest.

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Exchange Eligibility

Items can be exchanged within 30 days of purchase or delivery if they meet the following conditions:

✔ Unused and unwashed
✔ In original condition
✔ Original packaging intact
✔ Price labels and tags attached

Important

— Exchanges are not accepted simply because the customer changed their mind or no longer likes the design
— Colour variations due to screen settings are not considered a defect
— Customized products cannot be exchanged or returned

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How to Exchange

In-Store Exchange

Visit any The Linen Company retail outlet within 30 days and bring your original receipt.

Online Orders

To initiate an exchange:

📞 Call / WhatsApp: +92 316 7770770
📧 Email: hello@thelinen.company

Our team will guide you through a smooth exchange process.

Please note:
Customers must bring the product to a store or send it to our warehouse at their own expense.

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Refund Policy

We do not offer cash refunds.

If a product has a quality issue or manufacturing defect, you may choose:

• An exchange
• An online shopping voucher of the same value

Refunds may only be processed in rare cases where the replacement item is out of stock.

Shipping charges and taxes are non-refundable.

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Order Cancellation

Orders can be cancelled before processing begins.

Once an order is shipped, it cannot be cancelled and will fall under the exchange policy.

You will receive a shipping confirmation with tracking details and COD amount when your order is dispatched.

The Linen Company reserves the right to cancel orders due to:

• Stock unavailability
• Pricing errors
• Payment issues (e.g. declined card)

Important:
If an order is refused at delivery, we are not liable for refunds or compensation.

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International Orders

Currently, returns and exchanges are not available for international orders.

If your item arrives incorrect or damaged, please contact our customer service team.

Tip:
Before opening your package, photograph the parcel and invoice to help us resolve any issues quickly.

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Non-Returnable Items

The following items are final sale and cannot be exchanged or refunded:

— Sale or promotional items
— Customized products

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Need Help?

Our support team is happy to assist.

📞 Call / WhatsApp: +92 316 7770770
📧 Email: hello@thelinen.company
🕒 Support Hours: Monday – Friday, 9:00 AM – 9:00 PM